Decision
Operational diagnostic
Context
When information is scattered.
Intervention
an assessment of the bottlenecks and the decisions needed.
First deliverable
a friction map and a prioritised list of issues.
Execution under control
Regain control of your operations.
I help SMEs and mid-sized organisations clarify priorities, reduce hidden dependencies and make work more predictable. From diagnosis to implementation, you keep a clear view of decisions and actions.
- When decisions are reopened every week
- When manual coordination takes too much space
- When leadership lacks reliable visibility to set priorities
The intended shift
Turn operating noise into a readable trajectory.
Teams are not asked to move faster through disorder. Decisions, ownership, and rhythm are aligned so execution becomes steerable again.
Four ways to get work moving
Four levers, one breaking point
Intervene where the system actually gives way.
The right format depends on the observed blockage. The critical link is repaired without transforming everything that already works.
Cadence
90-day operational reset
Context
When priorities and responsibilities are unclear.
Intervention
a 30/60/90-day plan, regular reviews and practical improvements.
First deliverable
agreed priorities, named owners and the first sequence of actions.
Useful AI
Useful automation
Context
When information searches or repetitive tasks take too much time.
Intervention
focused automations that are controlled and easy to maintain.
First deliverable
one priority workflow simplified or partly automated.
Execution
Targeted intervention
Context
When a sensitive issue needs hands-on operational expertise.
Intervention
direct support to make decisions and carry out the work.
First deliverable
a decision framework and a first action put into practice.
Human + system
The human sets the priority. The system amplifies execution.
Automation becomes useful when it carries a clear decision into coordinated action without removing human control.
A shared reading
Three responsibilities. One operating blockage.
Leadership, operations, and digital teams do not view the system at the same scale. The intervention aligns them on the same bottleneck and decision.
Who this work helps
Quick view of the contexts where aGenDx is most useful.
- DecisionGeneral management in SMEs and mid-sized organisationsWhen too many decisions keep climbing to leadership because visibility is no longer reliable enough.
- ExecutionCOOs and operations leadersWhen urgent work crushes priorities and teams hold through effort more than structure.
- ExecutionTransformation, delivery, or digital leadersWhen growth, tooling, and dependencies have made execution too fragile to remain steerable.
A bounded progression
Stabilise in three moves, not through endless transformation.
Start from the real misalignment, install a practical guide, then verify that execution holds with less effort and more consistency.
About me
Consulting shaped by delivery, operations, and strategy
I combine hands-on implementation, daily operations and strategic decision support to connect choices with practical constraints.
My experience spans technical delivery, large-scale operations and decision support in demanding international environments.
11+ years
Web, data, and delivery
~150
Websites supported (WHO)
+600%
Traffic absorbed in crisis
100k+
Pages indexed (ILO)
~100
Apps with automated TLS
From operations to implementation to transformation
2014-2019
Enterprise engineering and delivery
Delivered and stabilized web platforms in enterprise environments, with strong requirements on reliability and maintainability.
2019-2024
Global scale and critical continuity
At WHO, supported an ecosystem of around 150 websites, helped maintain availability through Covid peaks, and improved analytics/search consistency.
2024-2025
Applied AI and data transformation
At Amaris and ILO: supported the final phase of a Drupal migration, internal search over 100,000+ pages, and automated TLS renewal across roughly 100 applications.
Since 2025
Pragmatic R&D
Built practical AI workflows (LLM/RAG), automation stacks with n8n/OpenClaw/OpenAI, and DevOps patterns ready to be operationalized in enterprise contexts.
What this experience brings to your team
- Evaluate business goals with budget, governance, and risk constraints in view.
- Design and implement solutions that remain reliable in production.
- Translate leadership priorities into technical delivery plans.
- Keep operations reliable after launch: performance, monitoring, certificates and continuity.
- Make fast build-vs-integrate decisions to limit unnecessary technical debt.
I bring more than 11 years of experience turned into practical decisions, not theoretical recommendations.
Symptom, intervention, observable result
The aGenDx difference
One trajectory from framing all the way to delivery.
The plan does not stay on paper: the same decision line crosses the gap, moves through operating checkpoints, and reaches the intended outcome.
Symptom
Decisions keep reopening, escalations multiply, and reporting no longer helps leadership choose.
Intervention
We clarify ownership, dependencies, priorities, and decision rhythm with a lighter but usable operating framework.
Observable result
Decisions become faster, critical dependencies become visible, and the execution rhythm holds better under pressure.
30 minutes to clarify the real bottleneck
No heavy sales process. We look at the main problem, what is feeding it, and the best realistic first step in your context.
Booking
Book your slot
Choose an available time. You will receive a confirmation after booking.
What the call produces
What you take away from the conversationIdentify what is slowing decisions, coordination or service continuity.
Agree a realistic action that fits your situation.
Clarify the first indicators, owners, and trade-offs that matter most.
Next · calendarChoose a time for an initial conversation.
Thirty minutes, no preparation and no commitment.
Direct note
You can also reach me by email at vincent.mercier@agendx.ch or on WhatsApp at +41 76 275 39 37.